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Alternatively, you can simply start a project and we'll guide you through it!

Read our FAQs
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Questions you probably wonder about

More commonly known as FAQs

What we do


Why wouldn't I just hire a full-time position for my company?

Great question! In order to replace the services we offer, you'll have to hire at least 3 different people. A full-time medium-level photographer and a senior-level designer will cost at least $150,000 annually plus benefits by themselves. And good like finding an available one! Aside from the monetary costs, during the year, your demand for designs and photography fluctuates quite a bit. You might not have enough work to justify hiring somebody full-time for some months.

At Design Infinity, on our unlimited plans, you can pause and resume your membership for as many times as you need! and only pay for times when you actually have work. That's what makes us more than just a design agency!

Where is Design Infinity located?

We're proudly located in Ottawa, the capital of Canada! We work in the timezone of EST.

Getting started

How do I get started with Design Infinity?

Design & Website development:
To get started, you can simply choose your desired plan in our pricing section and go through our intake form and we'll contact you within 24 hours. Alternatively, you can also schedule a Discovery call with us or fill out our contact form.

You just simply book a shoot through our website. For a full guide on how it works, go to our product photography page.

How do we communicate?

We use Trello, a great project management tool to handle all requests. You can type it out, link a Google doc, provide samples, or even send a short video.

For our unlimited clients, we can also use Discord or Slack for faster communication.

What size budgets do you typically work with?

We typically work with clients with project budgets starting from $5000, and our unlimited plans have their own pricing of course.

Our photography services however, are open to anyone. But we still have a minimum 7 image requirement.


How long does a typical project take?

The duration of a project depends on its scope and complexity. Once we have a clear understanding of your project's scope, we will be able to give you a more accurate timeline. In general, a simple website project can take 3-8 weeks, while a more complex project can take longer.

We generally work on a monthly basis for design work. On average, each design request is finished within 2-3 business days.

Standard (included): 8 Business days since we receive the products and the payment
Rush (+50% fee): 4 Business days since we receive the products and the payment

What type of product photography do you do?

Standard: Single product in an image (apparel, accessories, etc).
Paired: Product consisting of 2 pieces (bottle + box, shoes, etc).
Jewelry & Watches: Highly detailed images featuring 1 reflective object.
Group: The image features 3 or more objects.
Flat-lay: Photos that are taken top-down and include multiple objects.

What happens after our new website is launched?

At Design Infinity, we believe in going the extra mile to ensure your website launch is a success. That's why we take a 100% hands-on approach to launch, making sure everything is in full working order. But our commitment to your project doesn't end there.

For the first 30 days post-launch, we're here for you - no strings (or bills) attached. Whether it's a weird glitch, an unexpected issue, or a forgotten detail, we've got your back. And to ensure you're fully equipped to manage your new Webflow site, we'll onboard you within the first week and provide a mini training series tailored to your team's needs. With our support, you'll be editing and growing your new website with ease in no time.

What software do you use?

Most design requests are completed using Adobe Photoshop, Adobe illustrator or Figma. For photography, all photos are edited with Adobe Lightroom Classic & Adobe Photoshop (if any manipulations are required).

What if I don't like my designs or photos?

No worries. We'll revise your designs until you're 100% satisfied. For photography, we'll reshoot your requests as well! Read how photoshoot revisions work for more information.

Unlimited plans

How does it work?

Design & Website development:
Think of us as an agency on retainer. You give us a task, we complete it in 2-3 business days on average. It's like having a full design & development department at a fraction of a cost. Since each client is different, contact us to see if this is a good plan for you.

Think of us as your whole shooting department! You send us your products and tell us the types of photos you want. We deliver the photos in less than 8 business days on average without you going through the whole contract signing process. Ideal for clients with a high volume of photo requests.

What happens if I don't have requests for a while?

For our unlimited plans at Design Infinity, we don't believe you should be paying for services you don't use and unlike most agencies, you have the ability to PAUSE your subscription! Of course, you can cancel anytime as well.